All Seasons Window Cleaning Terms & Conditions
By accepting our quotation, you agree to be bound by the terms & conditions of All Seasons Property Services.
Payment is due in full within 7 days of the cleaning date. A payment card will be provided on completion with full details of how to pay. If unpaid within 90 days, we may pass on your details to a debt collection agency to recover the debt or apply to the court, you will be liable for all related charges.
Our pure water systems work in all weathers so rain is not a reasonable excuse to cancel. We will clean your property in most weather conditions including light rain and very low temperatures. High winds, heavy rain and deep snow do affect our services & schedule but you will be notified on the day if this is an issue.
If we are unable to access any part of your property due to locked gates we will only clean the accessible areas such as the front & sides. To avoid this please ensure that we have your correct phone number for our SMS text reminder service which we send out the evening before each visit.
If the operator deems it safe to do so our operator will gain access to your property by unlocking your access gate. If you do not wish us to do this, please let us know by emailing us.
If there are any windows unsafe to clean, we will not clean them.
Due to insurance liabilities we will not move obstacles such as but not exclusive to flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property, we will be unable to clean it. If access through the property is required, we will not take any responsibility for any damage caused. We do offer a "front windows only" service for properties with no rear access.
All Seasons Property Services ask for window cleaning customers to state clearly if the service requested are intended as a “one off clean”. If not, it is assumed a verbal contract has been initiated for a 4 or 8 weekly window cleaning service and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed.
If you are a domestic customer that agreed to a 4 or 8 weekly all year-round service and you choose to postpone the cleaning throughout the winter months, you will be charged and additional £15 for the first re-clean, once service is re-established.
Unfortunately, due to holidays, weather & staffing levels it is not always possible to give you an exact date for your window clean.
Our most regular window cleaning round is either 4 or 8 weekly. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
If these bars are correctly installed our brushes will not damage them in any way.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
48 Hour Guarantee
After we have cleaned your windows the operator will leave a "Windows Cleaned Today" card. All Seasons Property Services offer a 48 hour guarantee on the glass only, NOT the window sill. However if you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48 hour time period. A call out charge of £25.00 may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
Pure Water is an improved method of cleaning windows. In the traditional way you would clean the window using a squeegee then remove the remaining water from the glass but with the pole system you the scrub the glass clean and rinse off using pure water.
If you wish to cancel our services please provide at least 5 days notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. All Seasons Property Services will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated and cannot be replied to. Any cancellation notice received after this text message will not be acted upon. Our offices close at 19:00pm and reopen at 8.00am the next day.
Right To Refuse Work
All Seasons Property Services reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.
Email & Text Communications
By using All Seasons Property Services for your chosen service we may email or text you to inform you of various offers we are promoting. If you do not wish to receive any emails or texts simply click on the "unsubscribe" button at the bottom of the email or email us at firstname.lastname@example.org. with the following subject line: "Please remove me from your email and or text list".
We reserve the right to amend these terms and conditions without notice.